April 10, 2020
Implementing and enforcing effective controls over third-party service providers is more important than ever.
Working from home has become the new normal, and companies have increasingly turned to new technologies to assist in continuing to provide business services remotely. This emergency transformation, however, does not eliminate the need for companies to assess the quality and security of communication platforms prior to deploying these technologies in connection with the delivery of services. Recent developments related to Zoom, a popular videoconferencing platform, illustrate the need for companies to continuously assess and monitor their service providers. Privacy advocates and regulators have called into question Zoom's privacy practices, and the company now faces private litigation as well as inquiries by government authorities.