Clifford Chance

Rare win for customers in Hong Kong mis-selling case

23 August 2016

The Court of First Instance in Chang Pui Yin v Bank of Singapore Ltd [2016] HKEC 1721 found in favour of two elderly customers who claimed they had been sold complex products which they did not understand and that were completely unsuitable for them. The judgment is in contrast to other recent cases and reflects a trend for courts (especially at first instance) to find a creative way around non-reliance language in banking contracts where the courts believe the merits favour the customer.

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