Clifford Chance

Clifford Chance advises Cinven on Acquisition of Smart Communications

Global law firm Clifford Chance has advised international private equity firm Cinven on its agreement to acquire Smart Communications, a leading cloud-native provider of Customer Communication Management and Inbound Conversation Management software solutions.

Smart Communications is an industry-leading, award-winning technology provider trusted by more than 650 enterprise organisations globally – including many of the world’s top financial services, insurance, and healthcare brands. Its Conversation Cloud™ platform is purpose-built for complex, highly regulated industries, enabling personalised, compliant, and digital-first customer conversations at scale across the customer lifecycle.

Cinven’s investment reflects its strong conviction in Smart Communications’ potential for sustained growth and draws on the firm’s deep expertise and track record in the TMT sector. 

The Clifford Chance team was led by partner Shimin Lee and Jonny Myers, relationship partner and global head of private equity.