Clifford Chance

Underwriting the UK's workforce: The Coronavirus employment challenge

9 April 2020

“Firms should consider, along with other challenges, the impact of staff absences and the need to ensure staff wellbeing on continuity of service.” This is FCA guidance to insurance firms on its expectations of their approach to Covid-19. Operational resilience is key. But as the FCA alludes to, fundamental to successful customer outcomes is ensuring employees themselves are well looked-after.

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