Clifford Chance

Debt collection services quality act expected to enter into force in March 2024

30 January 2024

On 19 May 2022, the new Debt Collection Services Quality Act (Wet kwaliteit incassodienstverlening, the "Act") was published in the Dutch State Gazette (Staatsblad). The Act is expected to enter into force in March 2024 and will affect debt collection service providers where the debt is due by natural persons in the Netherlands. This includes debt collection service providers which collect debts from natural persons who run a business, e.g. where the debtors are sole traders (eenmanszaken) or partnerships. The Act may therefore be relevant for factoring companies, service providers in the financial or e-commerce sector, including e-commerce platforms and Buy-Now-Pay-Later (BNPL) providers, credit or insurance brokers, and parties in securitisation transactions.

In this briefing, we set out what the Act is about and which debt collection service providers may be caught in scope.

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