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Clifford Chance

Clifford Chance


Digital Single Market: launch of the online dispute resolution platform

31 March 2016

On 15 February 2016, the European Commission's new online dispute resolution (ODR) platform became operational. This web-based platform enables traders and consumers to settle disputes about online transactions electronically without having to go through expensive and lengthy court proceedings. The ODR platform aims to enhance the protection of consumer rights and strengthen consumer confidence in online cross border trading, thereby contributing to the European Union's Digital Single Market strategy.

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